Are you skeptical about whether you can actually use out-of-the-box technology to achieve the most value from an IT Infrastructure Library (ITIL ® )perspective?  Have you ever selected technology that aligned with your goals but were surprised at what you found in the box? Are some of your staff ITIL trained or ITIL certified, but they still don't understand their roles in the ITIL process? Are you still trying to define your processes so you can start an ITIL initiative? If you answered yes to any of these questions, you are not alone. Industry experts have raised these same questions about getting an ITIL solution using out-of-the-box technology. Join us as we talk with an ITIL expert, Anthony Orr, and explore this question, Can you Really Get ITIL Out of the Box?

[ Wed, 22 Jul 2009 16:26:00 +0000 ]

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