I provide my customers with a complete 24 hour, 7 days a week, 52 weeks a year emergency aftercare service. I do this because it's the right thing to do. If a vehicle that I exclusively maintain* has a problem then I'll either make myself available to look at it here or I'll turn out to it if you can't get it here whatever time of the day or night it is. This aftercare service extends to providing advice and guidance when you need it or arranging a recovery after you've had a car accident.What I don't provide is an aftercare service for other garages, that's their job.If you choose to take your vehicle elsewhere for the servicing and maintenance work then don't expect me to lift a finger if it goes wrong and your garage is shut. I'm not going to give you any advice, I'm not going to look at it for you and I'm not going to lend you anything so you can try and fix it yourself. Quite frankly I think it's quite a cheek to ask.If your normal garage or maintainer is happy to take your cash for servicing and repairs then they should be happy to use some of that money to provide an aftercare service. I have to and so should they.* Exclusively maintain- that I carry out all servicing and maintenance work on the vehicle, not just occasional jobs when your normal garage is too busy to help you.

[ Tue, 29 Jul 2008 19:05:20 -0700 ]

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