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Quality 101

Language: English
Category: Business /
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Quality Management in the 21st century. An informal discussion of quality concepts, tools and case studies for continuous improvement.

Quality 101|Introduction to ISO - Part Two Episode

The ISO 9001:2000 standard is an improvement engine that uses the PDCA cycle to bring customer's wants and needs into proper focus. But just as Deming and Juran make clear throughout their collective work, management must be truly involved and engaged to really reap ISO's benefits.

[ Mon, 09 Jan 2006 03:13:49 +0000 ]

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