TruMix.com : Podcasts : Growing Your Business With Customer Experiences|Satisfaction Surveys Mask Customers' Reasons for Defecting Episode Episode

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Trumix.com : Podcast : Growing Your Business With Customer Experiences

Growing Your Business With Customer Experiences

Language: English
Category: Business /
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Growing Your Business With Customer Experiences|Satisfaction Surveys Mask Customers' Reasons for Defecting Episode

Study after study has shown that more than three-quarters of customers consider themselves as being satisfied with their vendors just before they defect to others. Yet companies continue to rely on satisfaction surveys.

[ Mon, 09 Jul 2007 11:30:00 -0500 ]

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