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CallCenter Tools|CallCenter Tools - Episode 1 - Introduction Episode
Welcome to the introductory episode of CallCenter Tools. In this introductory episode Rick and Rob introduce themselves and go over their thoughts and ideas for the upcoming season. All aspects of HelpDesk and CallCenter operations will be covered, from hiring, to training, to reviewing and mentoring, to SLA and ACD management. If you have any feedback, send it to CallCenterTools@GMail.com or leave a comment below. Thanks for listening and we hope you enjoy the show!Click on the headset below to download the latest show, or click here to subscribe in iTunes.
[ Sat, 08 Apr 2006 14:51:28 -0500 ]
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