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CallCenter Tools

Language: English
Category: Technology /
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CallCenter Tools|CallCenter Tools - Episode 4 - Phone Etiquette Episode

A Google search for "callcenter bad experience" results in about 38 thousand results. Why are so many people having so many bad experiences? What can we do to fix this?This show deals with etiquette while on the callcenter phone. Everything from how to answer a phone, to how to put a caller on hold, to how to end a call are discussed and debated. Wayne, an award winning CallCenter employee, joins Rick and Rob for this show to share some tips and techniques he has learned over the years.If you have any comments or questions about the show, send them to CallCenterTools@GMail.com or leave a comment below. Thanks for listening and we hope you enjoy the show!Click on the headset below to download the latest podcast, or click here to subscribe in iTunes.

[ Fri, 21 Apr 2006 09:16:34 -0500 ]

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