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Jack Mitchell on Why You Should Hug People at Work
We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and blackberries, there remains a part of us that longs for a little, old fashioned [...]...

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[ Fri, 21 Nov 2008 12:00:33 +0000 ]


Jack Miller on How to Recession-Proof Your Business
Jack Miller is a prominent Chicago area entrepreneur and philanthropist. He is the founder and former President/CEO of Quill Corporation, which became the nation’s largest independent direct marketer of office products, employing over 1,300 people with annual sales in excess of $630 million before being acquired by Staples, the giant office supply company, in 1998 [...]...

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[ Fri, 14 Nov 2008 12:00:49 +0000 ]


Michael Lee Stallard on How to Fire Up Your Team’s Passion, Creativity and Productivity
Employee disengagement is a widespread malady in today’s organizations, causing the loss of billions of dollars, hours of dissatisfaction and work lives lacking true value. Scientific research has validated the powerful effect of emotional connections on human beings. When individuals feel a connection with their organization’s identity, their colleagues and their day-to-day tasks, it fires [...]...

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[ Fri, 07 Nov 2008 12:00:50 +0000 ]


Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic
The Mayo Clinic is one of the world’s most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opportunity to study Mayo Clinic’s service culture ...

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[ Fri, 31 Oct 2008 12:00:45 +0000 ]


Tim Sanders on How to Save the World From Your Office
Every one of us, regardless of title or position, can inspire our companies to change the way they do business, helping them to become a positive force for enriching people, communities, and the environment. When this happens, not only do we help save the world, we help save our companies from becoming irrelevant. Companies that [...]...

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[ Fri, 24 Oct 2008 12:00:36 +0000 ]


Bill George on Finding Your True North
As former President and CEO of Medtronic, now a professor at Harvard, Bill George has paved his own path to success. If you ask him what’s his secret, he’ll tell you it’s about “finding your True North,” which also happens to be the title of his new book. A companion guide to his best seller [...]...

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[ Fri, 17 Oct 2008 12:00:54 +0000 ]


Jim Champy on How to Outsmart Your Competition
Jim Champy inspired legions of business leaders with his bestseller Reengineering the Corporation. In his new book Outsmart!, Champy describes nine companies that have achieved breakthrough growth by consistently outsmarting the competition. Champy tells their fascinating success stories, revealing powerful, counterintuitive strategies for finding distinctive market positions and sustainable advantages for growth rates. ...

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[ Fri, 10 Oct 2008 12:00:33 +0000 ]


Marilyn Carlson Nelson on How We Lead Matters
As a daughter, wife, mother, and grandmother, Marilyn has always put people first. This multi-faceted woman also happens to be one of the most successful CEOs in the world. In this conversation, she shares her thoughts on the role of women in leadership and the importance of believing in yourself. ...

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[ Fri, 03 Oct 2008 12:00:17 +0000 ]


John Mariotti on Conquering the Complexity Crisis
In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide of complexity is drowning bottom-line profits. In his book The Complexity Crisis, management consultant John L. Mariotti looks [...]...

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[ Fri, 26 Sep 2008 12:00:35 +0000 ]


Adam Gordon on Being Future Savvy
In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and trends in a variety of industries. His book Future Savvy (AMACOM) is a hands-on guide [...]...

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[ Fri, 19 Sep 2008 12:00:10 +0000 ]


John Kotter on Using Urgency to Your Advantage
Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard, and provided an actionable, eight-step process for implementing successful transformations. The book became the change bible for managers worldwide. Now, in his new book, A Sense of [...]...

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[ Fri, 12 Sep 2008 12:00:04 +0000 ]


Nancy Tennant Snyder on Unleashing Innovation at Whirlpool
Nancy Tennant Snyder’s new book Unleashing Innovation tells the inside story of one of the most successful innovation turnarounds in American history. Co-written with Deborah L. Duarte, Snyder reveals how Whirlpool undertook one of the largest change efforts in corporate history and show how innovation was embedded throughout the company, which ultimately led to bottom-line [...]...

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[ Fri, 05 Sep 2008 12:00:34 +0000 ]


Howard Guttman on Building High-Performance Teams
Standout performance is what it takes to be a top business team. In Great Business Teams, Howard Guttman examines the inner workings of over 30 business teams, at top-management, business-unit, and functional levels, to offer a radically new vision of the emerging horizontal organization and of the high-performing teams that are the cornerstone of its [...]...

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[ Fri, 29 Aug 2008 12:00:40 +0000 ]


Robert Bloom on Finding Your Company’s Inside Advantage
Every enterprise has at least one strategic asset-one existing strength-that can form the foundation for future growth. Finding this hidden potential and becoming well known for it will grow the business. Robert H. Bloom calls this the Inside Advantage, which happens to be the title of his new book. ...

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[ Fri, 22 Aug 2008 12:00:53 +0000 ]


Terrence Gargiulo on Taming Difficult People
From Tibet to Mexico to the Balkans, every culture has its own cherished folktales. While originally made up to reinforce morals and good behavior, these stories aren’t just for kids. Many fables featuring whimsical creatures and talking animals have much to teach grownups about handling slackers, connivers, ogres, and other dreaded real-life figures in our [...]...

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[ Fri, 15 Aug 2008 12:00:35 +0000 ]


Beverly Kaye on Keeping Ideal People in the Workplace
With every employee who walks out the door costing the company up to 200 percent of their annual salary to replace, retention is one of the most important issues facing businesses today. Because finding the ideal person for every workplace position has become an increasingly difficult task, the retention of top employees has become every [...]...

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[ Fri, 08 Aug 2008 12:38:35 +0000 ]


Edward Lawler on Making People Your Competitive Advantage
In today’s global business environment, it’s more and more difficult to gain a competitive edge, but it’s not impossible. Talent, potentially the most powerful source of competitive advantage, is available. In Talent: Making People Your Competitive Advantage, the follow up to his best selling book, Built To Change, Edward Lawler shows how organizations can combine [...]...

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[ Fri, 01 Aug 2008 12:00:00 +0000 ]


Peter Senge on the Necessary Revolution in Business
Imagine a world in which the excess energy from one business would be used to power another. A world in which environmentally sound products and processes would be more cost-effective than wasteful ones. A world in which corporations forming partnerships with environmental and social justice organizations to ensure better stewardship of the earth and development [...]...

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[ Fri, 25 Jul 2008 14:19:29 +0000 ]


Donald and Jim Kirkpatrick on the Four Levels of Effective Training
The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results — with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and describe its practical application to the business environment. ...

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[ Fri, 18 Jul 2008 12:00:37 +0000 ]


Rachael Brown on Paying Employees to Quit
Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos’ customer service excellence. The company’s success at customer service starts with its training program. In this interview, [...]...

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[ Fri, 11 Jul 2008 12:00:04 +0000 ]


James Kouzes on Rising to the Leadership Challenge
The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner issue a new collection of case studies relevant to today’s world to illustrate a timeless mission that all [...]...

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[ Thu, 03 Jul 2008 17:08:56 +0000 ]


Michael Gates Gill on How Starbucks Saved His Life
Michael Gates Gill had it all. But by the time he turned 60, he had lost everything except his Ivy League education and his sense of entitlement. First he was downsized at work; next, an affair ended his 20 year marriage. Then he was diagnosed with a slow growing brain tumor. Gill had no money, no [...]...

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[ Fri, 27 Jun 2008 12:00:28 +0000 ]


Lindsey Pollak on Getting from College to Career
In Getting from College to Career, Lindsey Pollak offers a definitive guide for building the experience, skills, and confidence needed for college graduates starting a major job search. Her 90 action-oriented tips include strategies ranging from the simple to the expert. ...

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[ Fri, 20 Jun 2008 11:59:34 +0000 ]


William Rothwell on Leveraging a Seasoned Talent Pool
While many employers have traditionally viewed their younger employees as their most precious assets, the truth is that their more seasoned workers are often their most valuable. In his new book, Working Longer (AMACOM), William J Rothwell gives recruiters, managers, and trainers the tools they need to nurture and empower these vital employees. ...

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[ Fri, 13 Jun 2008 12:00:30 +0000 ]


Richard Thaler on the “Architecture of Choice”
Our errors are what make us human, but until now, they have been largely ignored by those around us, whether they make a complex public policy or sell us a plain old bottle of wine. In a new book, Nudge, Economist Richard Thaler and legal scholar Cass Sunstein, invite us into an alternative world, one [...]...

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[ Fri, 06 Jun 2008 12:00:18 +0000 ]


C.K. Prahalad and M.S. Krishnan on the New Age of Innovation
In their new book The New Age of Innovation: Driving Cocreated Value Through Global Networks, authors C.K. Prahalad and M.S. Krishnan argue that the key to creating value and the future growth of every business depends on accessing a global network of resources to co-create unique experiences with customers, one at a time. ...

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[ Fri, 30 May 2008 12:00:31 +0000 ]


Marshall Goldsmith on How to Take Success to the Next Level
The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They’re intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle — and as executive coach Marshall Goldsmith shows in his book What Got You Here [...]...

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[ Fri, 23 May 2008 12:00:53 +0000 ]


Stephen Baum on Experiences That Shape Great Leaders
Becoming a leader is not about education or pedigree or even native smarts. Most of the most successful leaders started life as a regular person just like you. Certainly these leaders are smart and talented, but there are countless people even smarter and more talented who stall on the way. Something else is going on. [...]...

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[ Fri, 16 May 2008 12:00:30 +0000 ]


Joan Knutson on Linking Strategy, Execution and Project Management
Joan Knutson is founder and manager of Project Mentors, a successful multimillion dollar project management training and consulting firm. Joan is the author of Project Management: How to Plan and Manage Successful Project (AMACOM), Succeeding in Project-Driven Organizations: People, Processes, and Politics (John Wiley and Sons) and Project Management for Business Professionals: A Comprehensive Guide [...]...

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[ Fri, 09 May 2008 09:57:48 +0000 ]


Tony Beshara on How to Ace Your Next Interview
At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job, the employment expert Dr. Phil called “the best of the best” gives job seekers candid advice for answering even the most unexpected questions,Tony Beshara [...]...

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[ Fri, 02 May 2008 12:00:41 +0000 ]

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