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AMA Edgewise

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Category: Business / Unknown
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Chip Bell on Creating “Take Their Breath Away” Customer Service
Customers are bored! Service providers, chastised by the “less-than-exciting” results of their surveys, have put all their eggs in the “improvement” basket.” According to Chip Bell, “Take Their Breath Away” service is about bringing a new spirit to the service world. His new book Take Their Breath Away, co-authored by John R. Patterson, offers a [...]...

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[ Fri, 13 Nov 2009 13:00:44 +0000 ]


John Hoover and Paul Gorrell on Connecting Coaching to the Organization
Coaching has traditionally focused entirely on the individual…sometimes even at the expense of improving measurable business results for the company. The Coaching Connection (AMACOM) by John Hoover and Paul J. Gorrell shows managers how they can use contextual coaching to simultaneously promote both individual and organizational growth. The book helps readers align what individual contributors [...]...

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[ Fri, 06 Nov 2009 13:41:48 +0000 ]


Keith McFarland on Turning Tough Times into Triumph
Bounce, by New York Times bestselling author Keith McFarland, is a leadership fable for those wary of fables, a story that rejects pat, heard-it-before advice, and shows how to use challenges to make both yourself and your organization stronger. Keith McFarland is the bestselling author of The Breakthrough Company. McFarland is a leading business consultant whose [...]...

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[ Fri, 30 Oct 2009 12:03:14 +0000 ]


Kurt Andersen on Resetting Our Economy the Right Way
“It’s the end of the world as we’ve known it,” Kurt Andersen writes in his book Reset, “but it isn’t the end of the world.” In his book, Andersen explains why the current economic crisis is actually an historic moment of great opportunity to get ourselves and the nation back on track. Kurt Andersen is an [...]...

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[ Fri, 23 Oct 2009 13:15:25 +0000 ]


Lynn Taylor on How to Tame an Office Tyrant
Most people simply endure the tirades, mood swings, and incessant questions from their tyrannical bosses. But a new book by Lynn Taylor, Tame Your Terrible Office Tyrant addresses the situation and shows the readers how to build positive relationships with even the most out-of-control boss and still thrive in their job.Lynn Taylor is a [...]...

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[ Fri, 16 Oct 2009 12:36:10 +0000 ]


Lawrence Allen on The War for Chocolate in China
As China comes into its own as a world economic power, a new, huge consumer class is emerging, hungry for all things Western. In this land where twenty-five years ago most of the population had never tasted chocolate, five icons of Western business are now slugging it out in a battle royal to see which [...]...

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[ Fri, 09 Oct 2009 13:49:17 +0000 ]


William Schiemann on Reinventing Talent Management
Over the past 10 or so years talent management has become something of an HR hurrah term. The extent to which all the hubbub has led to tangible results is quite another issue. Dr. William Schiemann’s Reinventing Talent Management: How to Maximize Performance in the New Marketplace aims to put a tight process and discipline [...]...

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[ Fri, 02 Oct 2009 12:12:46 +0000 ]


Bill George on Seven Lessons for Leading in a Crisis
Bill George’s reputation as a leadership guru has expanded exponentially with each of his bestselling books on the subject. One of the top professors on leadership at Harvard Business School, he turns his attention now to the timely topic of leading in a high-pressure, economically challenged business climate with 7 Lessons for Leading in Crisis. [...]...

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[ Fri, 25 Sep 2009 12:06:56 +0000 ]


John Baldoni on How To Lead Your Boss
In Lead Your Boss, recognized leadership guru John Baldoni gives managers new as well as tried and true methods for influencing both their bosses and their peers, and giving senior leaders reasons to follow their lead. Named one of the world’s top 30 influential gurus by Leadership Gurus International in 2007, John Baldoni wrote Lead By [...]...

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[ Fri, 18 Sep 2009 13:25:05 +0000 ]


Larry Samuel on the History and Future of Wealth Culture
As Americans, we are unapologetically obsessed with money and the people who have a lot of it. We are curious, to say the least, about how rich people make their money, how they spend it, and what separates them from the rest of us. Rich: The Rise and Fall of American Wealth Culture by [...]...

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[ Fri, 11 Sep 2009 15:34:29 +0000 ]


Adam Werbach on the Strategic Advantage of Sustainability
More than ever before, consumers, employees, and investors share a common purpose and a passion for companies that do well by doing good. So any strategy without sustainability at its core is just plain irresponsible - bad for business, bad for shareholders, bad for the environment. In his book Strategy for Sustainability author Adam Werbach argues [...]...

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[ Fri, 04 Sep 2009 12:40:26 +0000 ]


Thomas Harrison on How to Develop Your Leadership Instincts
Is the ability to succeed in business hardwired into our DNA? Are entrepreneurs, like racing thoroughbreds, simply born to win? Instinct, by Thomas L. Harrison, is the first book to apply the tools and insights of human genome research to the concept of success. Harrison, a corporate CEO who began his career as [...]...

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[ Fri, 28 Aug 2009 12:38:41 +0000 ]


Dan Coughlin on Management Success Lessons from Top Auto Racing Teams
The Management 500 (AMACOM Books) provides practical management lessons drawn from the history of professional auto racing. With insights and stories from some of the most successful people in Formula 1, IndyCar Series, and NASCAR over the past 60 years including Lee White, President of Toyota Racing Development and Ed Laukes, head of Toyota Motorsports, [...]...

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[ Fri, 21 Aug 2009 15:26:11 +0000 ]


Ann Evanston on Successful Twitter-preneurship
More and more people believe that social networking on sites like LinkedIn, Facebook and now Twitter, make business sense. but how do you do it right without wasting tons of time and energy? Ann Evanston, MA is a social psychologist who not only believes in online social networking, she’s lived by it and thrived by it. [...]...

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[ Fri, 14 Aug 2009 13:36:25 +0000 ]


David Noer on Healing the Wounds of Layoffs
Reports of the most recent layoffs are making the front pages of our newspapers with frightening regularity. And massive downsizing continues to reshape the face of American business. But what about those who remain behind? In his updated 2009 edition of Healing the Wounds, David M. Noer, an expert frequently quoted in major media such [...]...

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[ Fri, 07 Aug 2009 12:09:37 +0000 ]


Ric Merrifield on Rethinking Cost Cutting and Boosting Innovation
It’s the trap that ensnares virtually every business. We focus on process: “how” we’re doing the job. And we forget about the bigger issue: “what” we’re doing and “why” we’re doing it. That’s why we’re leaving so much value on the table. In Rethink, business architect Ric Merrifield exposes this problem with vivid examples and introduces [...]...

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[ Fri, 31 Jul 2009 12:22:58 +0000 ]


Rosabeth Moss Kanter on the 21st Century Super Corporation
For over 30 years, Rosabeth Moss Kanter has been a leading thinker in strategy, innovation and change management. Among her bestselling influential books are The Change Masters, Men and Women of the Corporation, and Confidence. Her new book is titled SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good. In SuperCorp, Kanter looks [...]...

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[ Fri, 24 Jul 2009 12:08:57 +0000 ]


Josh Leibner and Gershon Mader on the Power of Strategic Commitment
Most managers and executives don’t have a clear system for ensuring the support they need from those around them. In The Power of Strategic Commitment (AMACOM), authors Josh Leibner and Gershon Mader advise on how improve strategic processes by enlisting the support of managers, employees, boards, suppliers, investors, and others. The book [...]...

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[ Fri, 17 Jul 2009 12:33:49 +0000 ]


Steve Cone on Successful Marketing Through a Recession
With more than 35 years at the top of the marketing profession, Steve Cone has led campaigns for many companies including Citigroup, American Express, Fidelity, Apple, and United Airlines, as well as presidential campaigns for both major parties. Steve is currently Executive Vice President and Senior Advisor at Epsilon, and works directly with clients in all [...]...

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[ Fri, 10 Jul 2009 19:42:23 +0000 ]


Bruce Tulgan on How to Manage Generation Y
Now is the perfect time for business leaders, managers, and other so-called grownups to give a much needed reality check to the Generation Y employees that are on their staffs, those born between 1978 and 1990. This is the argument posed by Bruce Tulgan in his new book Not Everyone Gets A Trophy: How [...]...

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[ Thu, 02 Jul 2009 18:32:41 +0000 ]


Jill Griffin on Earning Loyalty in a Search and Switch World
The ability to compare price and product created by Internet search engines coupled with our insatiable desire for instant information have created a volatile new breed of buyer, the search and switch customer. In these bruising economic times, businesses unprepared to address this buyer are losing market share by the minute. In her book Taming [...]...

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[ Fri, 26 Jun 2009 11:24:11 +0000 ]


John Goodman on the Future of Customer Service
Most executives still view customer service as a cost center, a necessary nuisance that drains funds from other more strategic investments. But for companies with a strategic approach, the customer service function itself is an unbeatable marketing machine, a word of mouth monster that directly drives sales, repeats business referrals, and increases the bottom [...]...

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[ Fri, 19 Jun 2009 12:00:51 +0000 ]


Charles Jacobs on Why Feedback Doesn’t Work
Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when we try to deny what [...]...

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[ Fri, 12 Jun 2009 12:16:53 +0000 ]


Tom Redman on Using Data to Drive Results
In Data Driven, Thomas Redman, the “Data Doc,” shows how to leverage and deploy data to sharpen your company’s competitive edge and drive its profitability. Thomas C. Redman is a Senior Consultant with Cutter Consortium’s Business Intelligence Practice and president of Navesink Consulting Group, which he founded in 1996. Among the first to recognize the need [...]...

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[ Fri, 05 Jun 2009 11:57:11 +0000 ]


Aaron Sandoski on How the Wise Decide
How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey & Company, the elite powerhouse consulting firm—they felt unprepared when faced [...]...

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[ Fri, 29 May 2009 13:26:04 +0000 ]


Paul Krugman on Staring Down Depression Economics
Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the events that led to the [...]...

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[ Tue, 26 May 2009 17:42:42 +0000 ]


Paul Teutul, Sr. on Doing Business the Orange County Choppers Way
If you think cruising down the highway on a custom chopper is the ultimate thrill ride, try running your own business. The same outlaw spirit that drives some people to strap on a helmet and hit the road drives other people to risk it all and build a business from the ground up. Bikers and [...]...

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[ Fri, 15 May 2009 12:00:56 +0000 ]


Blythe McGarvie on Making Courageous Decisions in a Changing World
If the 20th century was the American century, the 21st century may well be the global century. Globalization spreads wealth across the world, opens new consumer markets, and reorients the dynamics of the American market. In a new book, Shaking The Globe: Courageous Decision Making In A Changing World, Blythe McGarvie guides readers on how [...]...

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[ Fri, 08 May 2009 12:00:09 +0000 ]


Marshall Goldsmith on Influence in All Directions
One of our most popular podcast and webcast guests is executive coach, Marshall Goldsmith, author of the New York Times Bestseller What Got You Here Won’t Get You There as well as the new book Succession. In this podcast, Goldsmith coaches on how to exert your influence in today’s tough times. The topic is related [...]...

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[ Fri, 01 May 2009 12:00:42 +0000 ]


Sylvia Lafair on Breaking Family Patterns That Limit Success
You know the type. Maybe he’s the office cut up or the woman who manages to look busy but avoids work or the guy who was the long suffering victim. There’s one in every office. Perhaps you or someone you know fits one of these profiles. These behaviors are painfully annoying and start conflict in [...]...

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[ Fri, 24 Apr 2009 12:00:46 +0000 ]

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