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AMA Edgewise

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Language: English
Category: Business / Unknown
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Bruce Tulgan on How to Manage Generation Y
Now is the perfect time for business leaders, managers, and other so-called grownups to give a much needed reality check to the Generation Y employees that are on their staffs, those born between 1978 and 1990. This is the argument posed by Bruce Tulgan in his new book Not Everyone Gets A Trophy: How [...]...

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[ Thu, 02 Jul 2009 18:32:41 +0000 ]


Jill Griffin on Earning Loyalty in a Search and Switch World
The ability to compare price and product created by Internet search engines coupled with our insatiable desire for instant information have created a volatile new breed of buyer, the search and switch customer. In these bruising economic times, businesses unprepared to address this buyer are losing market share by the minute. In her book Taming [...]...

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[ Fri, 26 Jun 2009 11:24:11 +0000 ]


John Goodman on the Future of Customer Service
Most executives still view customer service as a cost center, a necessary nuisance that drains funds from other more strategic investments. But for companies with a strategic approach, the customer service function itself is an unbeatable marketing machine, a word of mouth monster that directly drives sales, repeats business referrals, and increases the bottom [...]...

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[ Fri, 19 Jun 2009 12:00:51 +0000 ]


Charles Jacobs on Why Feedback Doesn’t Work
Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when we try to deny what [...]...

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[ Fri, 12 Jun 2009 12:16:53 +0000 ]


Tom Redman on Using Data to Drive Results
In Data Driven, Thomas Redman, the “Data Doc,” shows how to leverage and deploy data to sharpen your company’s competitive edge and drive its profitability. Thomas C. Redman is a Senior Consultant with Cutter Consortium’s Business Intelligence Practice and president of Navesink Consulting Group, which he founded in 1996. Among the first to recognize the need [...]...

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[ Fri, 05 Jun 2009 11:57:11 +0000 ]


Aaron Sandoski on How the Wise Decide
How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey & Company, the elite powerhouse consulting firm—they felt unprepared when faced [...]...

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[ Fri, 29 May 2009 13:26:04 +0000 ]


Paul Krugman on Staring Down Depression Economics
Edgewise is pleased to bring an extended conversation with Dr. Paul Krugman, Professor of Economics and International Affairs at Princeton University, a regular columnist for the New York Times, and the 2008 recipient of the Nobel Prize in Economics. In this interview Dr. Krugman provides a concise account of the events that led to the [...]...

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[ Tue, 26 May 2009 17:42:42 +0000 ]


Paul Teutul, Sr. on Doing Business the Orange County Choppers Way
If you think cruising down the highway on a custom chopper is the ultimate thrill ride, try running your own business. The same outlaw spirit that drives some people to strap on a helmet and hit the road drives other people to risk it all and build a business from the ground up. Bikers and [...]...

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[ Fri, 15 May 2009 12:00:56 +0000 ]


Blythe McGarvie on Making Courageous Decisions in a Changing World
If the 20th century was the American century, the 21st century may well be the global century. Globalization spreads wealth across the world, opens new consumer markets, and reorients the dynamics of the American market. In a new book, Shaking The Globe: Courageous Decision Making In A Changing World, Blythe McGarvie guides readers on how [...]...

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[ Fri, 08 May 2009 12:00:09 +0000 ]


Marshall Goldsmith on Influence in All Directions
One of our most popular podcast and webcast guests is executive coach, Marshall Goldsmith, author of the New York Times Bestseller What Got You Here Won’t Get You There as well as the new book Succession. In this podcast, Goldsmith coaches on how to exert your influence in today’s tough times. The topic is related [...]...

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[ Fri, 01 May 2009 12:00:42 +0000 ]


Sylvia Lafair on Breaking Family Patterns That Limit Success
You know the type. Maybe he’s the office cut up or the woman who manages to look busy but avoids work or the guy who was the long suffering victim. There’s one in every office. Perhaps you or someone you know fits one of these profiles. These behaviors are painfully annoying and start conflict in [...]...

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[ Fri, 24 Apr 2009 12:00:46 +0000 ]


Steve Kerr on Performance Rewards Systems That Really Work
It’s one of the thorniest management problems around: dealing with unmotivated, low-performing employees. It’s easy to point the finger of blame at them. But in most companies, it’s the reward system, not the workforce, that’s causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the very actions that drive executives [...]...

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[ Fri, 17 Apr 2009 12:00:28 +0000 ]


Jason Jennings on How New Leaders Can Hit the Ground Running
You have to hit the ground running— diagnose the situation, pull together a strong team, decide on a strategy, and inspire everyone to execute it. Jason Jennings and his research team searched for the new CEOs who had pulled off the most impressive transformations of this decade. He interviewed ten who, on average, had doubled revenues, [...]...

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[ Fri, 10 Apr 2009 12:00:37 +0000 ]


Forrest Breyfogle on Taking Six Sigma to the Next Level
Problem-solving or assessment methodologies such as Six Sigma, Lean Six Sigma, or ISO may not provide a business framework so that organizations can move toward achieving the three Rs of business: everybody doing the Right Things the Right Way at the Right Time. In The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, [...]...

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[ Fri, 03 Apr 2009 12:00:50 +0000 ]


Beth Fisher-Yoshida and Kathy Geller on Transnational Leadership
Transnational Leadership Development by Beth Fisher-Yoshida and Kathy Geller acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The book advises readers on how leaders may learn to see, feel, and experience the world with different lenses; take the necessary amount of [...]...

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[ Fri, 27 Mar 2009 12:00:16 +0000 ]


Michael Dulworth on The Connect Effect
Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective investments in your networks can make you smarter, more knowledgeable, and better grounded, as well as a more agile learner and collaborator. In The Connect Effect, author Michael Dulworth identifies three distinct [...]...

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[ Fri, 20 Mar 2009 12:00:35 +0000 ]


Max Muller on HR Issues That Managers Need to Know Now
Managing people is a tricky business—and managers and small business owners can no longer get by without understanding the essentials of human resources.  New questions abound. In our increasingly legal-minded age, how much documentation do we need to keep on each employee? What’s the best way to confront complicated personnel issues, and even workplace violence? Plus there [...]...

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[ Fri, 13 Mar 2009 12:00:40 +0000 ]


Dr. Matthew Kiernan on How to Successfully Invest in a Sustainable World
For businesses and investors, there’s no doubt about it. The smart money is going green. And the growing movement towards ecologically forward thinking companies is quickly becoming bigger and bigger. What may be surprising to some is that the socially responsible organizations aren’t just doing the right thing for the environment. They’re also paying off [...]...

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[ Fri, 06 Mar 2009 12:00:16 +0000 ]


Paddy Miller on Mission Critical Innovation
Paddy Miller is professor of Managing People in Organizations at IESE Business School. Dr. Miller is the author of a recent book, Mission Critical Leadership. Dr. Miller’s specializes in leadership, change management, and innovation, with a focus on multinational organizations. Dr. Miller has become extensively involved in the challenges faced by organizations during the transition [...]...

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[ Fri, 27 Feb 2009 12:00:37 +0000 ]


Tim Sanders on How Companies Profit from Doing Good
In a follow-up to his popular 2008 Edgewise interview , Tim Sanders talks about how the “make a difference” factor is revolutionizing brand building, and how companies not paying attention to this change in marketing and mission branding are at the verge of obsolescence. Sanders offers practical advice every individual and company can use to [...]...

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[ Fri, 20 Feb 2009 12:00:55 +0000 ]


J. Byrne Murphy on the Best Ways to Do Business Overseas
When J. Byrne Murphy moved to France in the early 1990s to launch the European division of MacArthur Glen, a company that operates high fashion outlet malls, he was sure the venture would be a slam dunk. The MacArthur Glen concept had been a tremendous success in America, and the fashion loving European market seemed [...]...

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[ Fri, 13 Feb 2009 12:00:10 +0000 ]


John Quelch on Best Marketing Practices in a Recession
John Quelch is the author of Greater Good: How Good Marketing Makes for Better Democracy. John was one of ten marketing experts profiled in the 2007 book, Conversations with Marketing Masters, authored by Laura Mazur and Louella Miles. A professor at Harvard Business School since 1979, he is known worldwide for his research on global [...]...

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[ Fri, 06 Feb 2009 12:00:03 +0000 ]


Cass Wheeler on How to Achieve Purpose Beyond Profit
We all know that the definition for success in the corporate world is fairly straightforward. To be considered great, companies first need to turn a profit. For organizations in the social sector, however, the challenge is much bigger. To be truly effective, they must stay relevant and, above all, stay true to their mission. For [...]...

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[ Fri, 30 Jan 2009 12:00:18 +0000 ]


Geoff Colvin on Why Talent is Overrated
Why are some people – Tiger Woods, Warren Buffett, Yo-Yo Ma – so incredibly accomplished at what they do, while millions of others in those same fields never become very good? Why are some people so extraordinarily creative and innovative? Why can some continue to perform great at ages when conventional wisdom would deem it [...]...

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[ Fri, 23 Jan 2009 12:00:27 +0000 ]


Ralph Sink on How to Bring Back High-Performance Management
“The high-performance systems ap­proach — also known as self-organizing teams and participative management — endows people throughout an enterprise with the skills, understanding, processes, and authority they need to make their own decisions on behalf of quality and business success, instead of having all the ideas and commands flow from the top,” writes Ralph Sink [...]...

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[ Fri, 16 Jan 2009 12:00:14 +0000 ]


John Baldoni on How to Lead by Example
Taking over the top job, whether it’s the CEO of a company or the manager of a department, is never easy. When done the right way, it results in inspired leadership; when done the wrong way, it can lead to disaster. To be effective, the people in charge must give their team a reason to [...]...

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[ Fri, 09 Jan 2009 12:00:10 +0000 ]


Alex Kjerulf on How to Love Your Job, Love Your Life and Excel All Year Long
When people love their jobs, they are more productive, creative and motivated. They’re also happier in life. Similarly, happy companies find they are more efficient, innovative and make more money than their unhappy competitors. Alex Kjerulf is one of the world’s leading expert on happiness at work. He is the author of Happy Hour is 9 [...]...

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[ Tue, 06 Jan 2009 16:27:01 +0000 ]


Marvin Davis on a Take No Prisoners Approach to Excellence
Now more than ever, American companies are experiencing a nagging feeling that they could be doing much better. Globalization, digitization, and the development of cellular technology have increased competition by leaps and bounds. As a consequence, skating by on marginal performance isn’t enough. It’s time for businesses to find the tools that will help them [...]...

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[ Fri, 26 Dec 2008 12:00:38 +0000 ]


Living Rewired and Defeating Distraction
For your holiday listening enjoyment, Edgewise presents a double episode featuring two outstanding interviews on a critical issue: how our ability to think and focus is being radically altered in the Information Age. Hooked up to the Internet’s global computing grid, massive information processing plants are pumping data and software code into our homes and businesses. [...]...

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[ Fri, 19 Dec 2008 12:00:36 +0000 ]


Quint Studer on Getting Results That Last
Quint Studer has built a thriving career on helping healthcare companies achieve maximum effectiveness and consistent bottom-line results. Now, in Results That Last, he brings his ideas to the rest of the business world. Studer teaches leaders in every industry how to apply his tactics and strategies to their own organizations to build a corporate [...]...

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[ Fri, 12 Dec 2008 12:00:32 +0000 ]

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