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The Social Customer Manifesto

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Language: English
Category: Business / Business
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Going With the (Open) Flow
We've posted the audio from last week's Supernova Open Flow call, as well as the transcript from the live parallel IRC web chat: - Call audio (MP3, 109 minutes): http://tinyurl.com/639g2g - Chat transcript: http://tinyurl.com/5hget3 The conversation, featuring Supernova organizer Kevin......

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[ Thu, 12 Jun 2008 12:54:26 -0500 ]


Voices of CRM: A Podcast
(MP3) Many thanks to Barney Beal of TechTarget, who invited me onto the monthly "Voices of CRM" podcast. Was a great chance to chat a bit about the VRM overview that was held at the Customer Service is the New......

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[ Tue, 12 Feb 2008 18:31:45 -0600 ]


Social Networking for Business and the Law: A Podcast
(iTunes) (MP3) Ok, that was fun. Had a chance to chat last week regarding social networking with a bunch of great folks, including: Kara Swisher, co-executive editor of All Things Digital Law.com bloggers and co-hosts, J. Craig Williams and Robert......

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[ Tue, 29 Jan 2008 10:34:16 -0600 ]


Clue Unit #23 - Communities and Food - August 10. 2007
(iTunes) (MP3) (click here to subscribe) Today's Topics: The role of food in customer relationships Food Service Storys: Portillos in Chicago The Varsity in Atlanta Dicks Drive-In in Seattle Texas De Brazil in Dallas Dick's Last Resort Focus on Food......

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[ Fri, 10 Aug 2007 08:43:00 -0600 ]


Clue Unit #22 - An Introduction to Vendor Relationship Management (VRM) - August 1. 2007
(iTunes) (MP3) (click here to subscribe) Today's Topics: What is VRM? Will businesses get it? What are the mechanics of the system? Microformats? The employee experience Related Links: VRM - Vendor Relationship Management Berkman Center at Harvard Internet Identity Workshops......

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[ Wed, 01 Aug 2007 18:48:00 -0600 ]


Clue Unit #21: Community as Business - Rapid Fire
(iTunes) (MP3) (click here to subscribe) Episode 21, about 30 minutes. Today's Topics: Recap of Community as Business Focus Craigslist and Small is Beautiful Other Examples of Community as Business MySpace and Marketing iPhone Release as Cultural Event Personal Updates......

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[ Tue, 17 Jul 2007 20:10:39 -0500 ]


Clue Unit #20: A Conversation with Derek Powazek - June 25, 2007
(iTunes) (MP3) (click here to subscribe) Episode 20, about 30 minutes. Today's Topic: A Conversation with Derek Powazek The Story of JPG Magazine Gaming the System for Good Extremism and Sites Like Digg Wikipedia and Big Ideas Threadless as Community......

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[ Mon, 25 Jun 2007 08:26:12 -0500 ]


A Conversation With Doug Engelbart
A few weeks back, I had the pleasure of sitting down with Doug Engelbart at his home, at the invitation of Mei Lin Fung. We chatted for about an hour, covering everything from the changes he's seen over his decades......

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[ Wed, 13 Jun 2007 00:07:29 -0500 ]


Clue Unit #19: The Ad Model in Communities as Business - June 10, 2007
(iTunes) (MP3) (click here to subscribe) Episode 19, about 30 minutes. Today's Topic: The Ad Model in Communities as Business Ads on Blogs The 43 Things Model Options in Serving Ads How Ads Really Work Impressions vs. Clicks Exclusive Sponsorship......

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[ Sun, 10 Jun 2007 23:44:00 -0500 ]


Clue Unit #18: Community as Business - June 1, 2007
(iTunes) (MP3) (click here to subscribe) Episode 18, about 30 minutes. Today's Topic: Online Community As Business Clipboard Roulette Open Source Car Community Business Models User-to-user gifts, products ROI and Metrics Community as the means, not the end Conference Chatter......

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[ Fri, 01 Jun 2007 23:39:00 -0500 ]


Clue Unit #17: Transparency Rapid-fire - May 31, 2007
(iTunes) (MP3) (click here to subscribe) Episode 17, about 30 minutes. Clue Unit Episode #17 Transparency Rapid Fire Todays Topics: Google Street Views Transparency and TV Data as Transparency Facebook Applications Related Links: Transparent Screens on Flickr Google Street Level......

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[ Fri, 01 Jun 2007 01:54:00 -0500 ]


Clue Unit #15: Interview with Deb Schultz on Transparency - May 24, 2007
(iTunes) (MP3) (click here to subscribe) Episode 15, about 30 minutes. Today's Topic: Interview with Deb Schultz on Transparency About Deb: Deb Schultz is a consultant and speaker who describes herself as an evangelist and rabble-rouser in the relationship economy.......

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[ Fri, 25 May 2007 13:35:32 -0500 ]


Clue Unit #14: Non-traditional Discussion of Transparency - May 23, 2007
(click here to listen - MP3) (click here to subscribe to this feed) Episode 14, about 30 minutes. Today's Topic: Non-traditional Discussion of Transparency Spammer Contacts Jake Flickr Censors User Engadget Drops Apple's Stock Price Heather and Derek Leave JPG......

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[ Wed, 23 May 2007 19:34:48 -0500 ]


Clue Unit #9: Kathy Sierra and Cyberbullying - March 30, 2007
(click here to listen - MP3) (click here to subscribe to this feed) Episode 9, about 30 minutes. Today's Topics Kathy Sierra and Cyberbullying With Jake McKee, Lee LeFever and Christopher Carfi. Links for Podcast #9: Kathy Sierra, Cyberbullying, Anonymity......

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[ Fri, 30 Mar 2007 20:56:58 -0500 ]


Clue Unit #8: Notes for Podcast #8: Starting Small, Customer Service, Social Work - March 23, 2007
(click here to listen - MP3) (click here to subscribe to this feed) Episode 8, about 30 minutes. Today's Topics Starting Small Customer Service Social Work With Jake McKee, Lee LeFever and Christopher Carfi. Notes for Podcast #8: Starting Small,......

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[ Fri, 23 Mar 2007 20:58:00 -0500 ]


The Rant: Are We "Customers" Or "Consumers?"
Was at a (boisterous!) dinner last week in New York with a number of folks after the Corante Innovative Marketing Conference (more on this in a future post), and the podcasting recorders were rolling during a good portion of the......

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[ Tue, 20 Jun 2006 13:21:50 -0500 ]


A Conversation With Eric Mattson At MarketingMonger
Eric Mattson of MarketingMonger is on a mission to have 1,000 conversations with marketers, and to present them all as podcasts. Eric writes: "For the 20th podcast in my project, I connected with Chris Carfi of Cerado. I first ran......

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[ Thu, 18 May 2006 17:03:00 -0500 ]


Podcast: Customer Relationships, Communications and Enterprise Social Networking
Had a great conversation on Wednesday with Shel Holtz, on the For Immediate Release podcast. We chatted about the link between communications and customer relationships, and the importance of communication within an organization. We also talked at some length about......

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[ Fri, 12 May 2006 18:32:36 -0500 ]


The Social Customer Manifesto Podcast 15FEB2006
click here to subscribe Summary: Christopher Carfi and Leif Chastaine review the American Marketing Association Hot Topic series, give an update on the state of the blogosphere via Jupiter Research, Pew, and Technorati, and shine a light on "Charter Street,......

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[ Wed, 15 Feb 2006 15:33:00 -0600 ]


The Social Customer Manifesto Podcast 3FEB2006
click here to subscribe Summary: Leif Chastaine and Christopher Carfi discuss Yahoo's strategy, Google's censorship, the remix culture and customer "co-creation" of products, the American Marketing Association's "Ahead of the Curve" session in Scottsdale, and this week's RIM/BlackBerry update. (33:06)......

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[ Fri, 03 Feb 2006 17:17:00 -0600 ]


The Social Customer Manifesto Podcast 27JAN2006
click here to subscribe Summary: Leif Chastaine and Christopher Carfi discuss the American Marketing Association's "Ahead of the Curve" session in Chicago, the marketing challenge for RSS, Salesforce.com taunts and tempts Siebel employees, launch of the "Healing Space" health and......

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[ Fri, 27 Jan 2006 16:24:22 -0600 ]


The Social Customer Manifesto Podcast 13JAN2006
click here to subscribe Summary: Leif Chastaine and Christopher Carfi discuss customer challenges in switching mobile phone plans, a blogging "contest" that may be backfiring on its sponsors, Sony's rootkit fiasco, how Thomas Hawk dealt with an unscrupulous e-commerce vendor,......

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[ Fri, 13 Jan 2006 18:55:50 -0600 ]


The "newvoices" Tag: Throwing On The Floodlights
The "newvoices" Tag Is A Chance For The A-List, The Z-List And Everyone In Between To Lead By Example Measured by inbound links, or references, or by any other measure, blogs are still very insular. We find the folks we......

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[ Tue, 26 Jul 2005 23:22:44 -0500 ]


All About DELL - The Social Customer Manifesto Podcast 7JUL2005
click here to subscribe Welcome iTunes subscribers! Today's conversation topics include thoughts on Dell's current customer service and support woes, news on the shuttering of a portion of Dell's online customer community, and (unrelated to Dell) some upcoming conferences where......

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[ Thu, 07 Jul 2005 13:49:08 -0500 ]


The Social Customer Manifesto Podcast 29JUN2005
click here to subscribe Welcome iTunes subscribers! Today's conversation topics include thoughts on the new iTunes v. 4.9 release, thoughts on a few business books that are on the radar, and some practical tech about the Mirra internet appliance. Podcasting:......

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[ Wed, 29 Jun 2005 11:42:10 -0500 ]


Finding The Conversations
Johnnie Moore's blog rocks, and it's one of 100+ that I have read through my aggregator in the past. But I rarely read it anymore. Why? Because there's something better. What's better than his blog? Finding the conversations that he's......

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[ Fri, 20 May 2005 15:29:06 -0500 ]


Two Fascinating Collaborative Environments
Mind...spinning...with...possibilities. Just tripped across two flash-based sites that have sent the idea of "collaboration" off into a new direction. The first is a collaborative scratchpad where multiple people can all interact with a drawing that is being created: As they......

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[ Fri, 13 May 2005 14:50:12 -0500 ]


Plotting The Trajectory
(from the Social Customer Manifesto, www.socialcustomer.com) Being that I spend a fair amount of time attempting to read the tea leaves of where particular companies are going, was listening with interest to today's Daily Source Code podcast, where Adam Curry......

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[ Mon, 14 Mar 2005 14:37:54 -0600 ]


An Attempt To Demystify Podcasting (A Work In Progress)
Ok, I'm going to blaspheme here. For those with "delicate sensibilities," cover your ears (or monitors, or whatever). Here goes...podcasting is just a technology. There, I said it. The myth-hype-buzz around it has been dizzying. (And more buzz buzz buzz,......

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[ Mon, 28 Feb 2005 16:39:51 -0600 ]


The Customer Remix Culture
"Think back to a book I did in the late 80's on UUCP - I did it originally as an 80-page pamphlet and I did 10 editions over the next five years, about every 6 months there was a new......

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[ Sat, 26 Feb 2005 14:07:22 -0600 ]

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