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Trumix.com : Podcast : Business : Business

Quality 101

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Language: English
Category: Business / Business
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Quality Management in the 21st century. An informal discussion of quality concepts, tools and case studies for continuous improvement.


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Implementation Advice
With thanks to Lauri Tuulberg of Estonia, now studying in Hong Kong, this podcast addresses 5 typical problems common to installing a new quality method or program. Think of it as a "heads up" for change agents!...

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[ Fri, 29 Dec 2006 03:15:14 +0000 ]


Definitions
There's a word for most everything, and often the choice of one or the other can lead to considerable head scratching. Here's hoping this Podcast helps those who are trying to decipher the differences between policies and directives, procedures and processes and a host of other close relations!...

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[ Tue, 28 Nov 2006 02:05:57 +0000 ]


Podcasting Basics -Live from Reno
This is a live demonstration, presented on October 20, at the ASQ Quality Audit Division Conference in Rno, Nevada. The podcast itself is a basic overview of podcasting and how it's done. ...

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[ Fri, 20 Oct 2006 21:37:40 +0000 ]


It Should Work!
The science and art of Prevention is too often ineffective, leaving us to work on seemingly endless projects, designed to fix unnecessary mistakes and oversights. ...

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[ Mon, 18 Sep 2006 04:35:59 +0000 ]


Rod Munro – Quality Professional
May, 2006 Quality Magazine named Rod Munro as Quality Professional for 2006, confirming the privilege to have recorded a few minutes with him at ASQ’s recent World Conference....

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[ Sun, 21 May 2006 22:13:49 +0000 ]


Quality Auditing with Dennis Arter
Dennis Arter is the dean of contemporary quality auditing and perhaps its best spokesperson. This podcast asks two simple questions, while their answers provide direction, common sense and the wisdom of a true subject guru....

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[ Thu, 04 May 2006 01:29:14 +0000 ]


Collegial Consenus
Here's theessence, the most essential components of making collective improvements and providing for the input of others to create excellence....

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[ Mon, 10 Apr 2006 23:55:49 +0000 ]


Tools - Part Two - Computers
Few tools are as important as computers and their associated software. Where would we be without them?!...

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[ Sat, 11 Mar 2006 23:58:00 +0000 ]


Tools - Part One
Subscriber Paul Tolenaars offers some thoughtful insights to project management and asks that I comment on some of my favorite tools....

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[ Wed, 22 Feb 2006 04:22:32 +0000 ]


Processes and Control
Processes need Controls, but how much is enough? The answer is a considerably more than the old reliable, "Well, it depends!...

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[ Mon, 30 Jan 2006 01:57:48 +0000 ]


Introduction to ISO - Part Two
The ISO 9001:2000 standard is an improvement engine that uses the PDCA cycle to bring customer's wants and needs into proper focus. But just as Deming and Juran make clear throughout their collective work, management must be truly involved and engaged to really reap ISO's benefits....

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[ Mon, 09 Jan 2006 03:13:49 +0000 ]


Intro to ISO
This program serves to start the conversation and calls for the same openness and revised thinking that inspired the latest revision of the ISO 9001 quality standard....

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[ Tue, 29 Nov 2005 03:32:44 +0000 ]


Juran
Joseph Juran's legacy - our collective future....

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[ Thu, 10 Nov 2005 02:02:47 +0000 ]


Deming?s 14 Points - Part Two
The last seven of Deming’s 14 points are bit more direct. They are also a call to recognize unlimited human potential and our innate ability to grow and improve. Though this may be the final Deming chapter in this series, there’s no doubt that his contributions will continue to echo throughout all previous and [...]...

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[ Fri, 04 Nov 2005 01:54:28 +0000 ]


Deming?s 14 Points - Part One
Deming summarized his thoughts on business in his now famous "14 Points." Understanding quality begins here....

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[ Mon, 31 Oct 2005 02:12:39 +0000 ]


W. Edwards Deming
There are few whose work can be said to have truly cast a large shadow. W.Edwards Deming is one of those few individuals whose teachings literally changed our world for the better....

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[ Fri, 28 Oct 2005 02:07:59 +0000 ]


Phillip Crosby
Quality guru Phillip Crosby gave us quality concepts and tools in easy to digest portions. This program remembers three of his most direct messages: Quality is Free, The Maturity Matrix and Zero Defects....

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[ Sun, 16 Oct 2005 20:12:25 +0000 ]


Quality Gurus
There are luminaries that change our ideas, our behaviors and how we do our work. This is a program about those who walk among us and those whose footprints left a lasting impression long after their passing.....

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[ Mon, 10 Oct 2005 02:44:35 +0000 ]


Small is Beautiful
Those least capable of defending themselves are most likely to fall victim to disciplined and well organized flim-flam artists...

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[ Sun, 02 Oct 2005 00:13:52 +0000 ]


Preventive Action
Anticipating potential threats is good business at both strategic and tactical levels in every organization....

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[ Mon, 26 Sep 2005 05:47:24 +0000 ]


Corrective Action
From silly mistakes to massive failures, a single process is available to world-class organizations to learn from their errors....

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[ Mon, 19 Sep 2005 01:57:31 +0000 ]


Interview with Denise Robitaille
Another opinion regarding customer complaints from noted quality author, Denise Robitalle....

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[ Sun, 11 Sep 2005 16:11:55 +0000 ]


Customer Complaints
No one wants them and few are prepared - but customer complaints are a fact of life. Effective complaints management, however, is an opportunity to learn and strengthen partnership between customer and supplier....

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[ Tue, 06 Sep 2005 02:32:10 +0000 ]


Management Support
Top management tends to support top quality programs that provide them with factual information in financial terms....

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[ Fri, 26 Aug 2005 01:01:13 +0000 ]


First the Arrows, then the Boxes!
Systems are a collection of processes - but the quality of communication between these processes is often more important than the processes themselves...

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[ Thu, 18 Aug 2005 04:30:39 +0000 ]


Developing the Management System
A quality mananagement improvement engine....

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[ Tue, 16 Aug 2005 02:18:30 +0000 ]


?M?is for Mission!
This program is all about setting the course, speed and final destination - defining the Mission....

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[ Thu, 11 Aug 2005 03:19:11 +0000 ]


Vision - The answer to“So What?”
A strong and relevant Vision enables and supports work directed toward a common goal....

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[ Tue, 09 Aug 2005 01:39:44 +0000 ]


Values - The?V?Word
The tough question is quite simply, "Who are you - and what do you truly believe!?"...

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[ Thu, 04 Aug 2005 20:09:56 +0000 ]


Quality 101 - August 1, 2005
This program revisits the PDCA Cycle, offering greater insight into the process as a basic tool for improvement....

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[ Tue, 02 Aug 2005 03:59:46 +0000 ]

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