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Lessons For Success

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Language: English
Category: Business / Unknown
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This podcasts offers engaging leadership tips gained from great businesses - large and small. It is designed to spark you and your companies growth. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. His books include When Fish Fly (co-authored with the owner of the World Famous Fish Market) and The Starbucks Experience: 5 principles for turning ordinary into extraordinary. More info can be found at www.josephmichelli.com

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What’s Your Leadership Legacy?

In this week’s podcast, Dr. Michelli poses questions designed to create long-term leadership impact. He also shares gratitude for listener support of his recently released book The New Gold Standard. Download Standard Podcasts...

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[ Thu, 14 Aug 2008 14:09:20 +0000 ]

The Risk of Excellence

What do “risk” and “excellence” have in common? Dr. Michelli explores the relationship between these concepts in this week’s podcast. Download Standard Podcasts...

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[ Thu, 07 Aug 2008 02:40:22 +0000 ]

Tigger?

Dr. Michelli examines the importance of adapativity in the dramatic twists and turns of the current economy. Download Standard Podcasts...

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[ Thu, 31 Jul 2008 04:11:58 +0000 ]

Ignition to a Marketing Experience

Dr. Michelli shares insights on creating a marketing experience inspired by ideas from Tim Williams of Ignition Consulting. In this podcast, Dr. Michelli also references a customer generated Doritos Superbowl video which is presented below. Dr. Michelli’s website links are www.josephmichelli.com and www.yournewgoldstandard.com Download Standard Podcasts...

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[ Thu, 24 Jul 2008 03:00:01 +0000 ]

Interview with Dr. Michelli on BNET

Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast at BNET.com. Download Standard Podcasts...

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[ Tue, 22 Jul 2008 16:56:05 +0000 ]

Danger Danger! Change Ahead

Milder brew, beer served in a glass - not all change is initially well received! Dr. Michelli examines the unintended downside to customer-centric change. Download Standard Podcasts...

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[ Thu, 17 Jul 2008 16:58:21 +0000 ]

Complaints at Home

Customer reviews are increasing on the internet. Dr. Michelli discusses a strange place that these reviews can be found and whether your business should place them there. Download Standard Podcasts...

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[ Thu, 10 Jul 2008 15:40:38 +0000 ]

Starbucks Shipwrecked?

With the announcement that Starbucks will be closing 600 of it’s US stores, Dr. Michelli puts these store closings in perspective and addresses repositioning efforts in these challenging economic times. Download Standard Podcasts...

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[ Thu, 03 Jul 2008 14:59:46 +0000 ]

Sneak Preview

Dr. Michelli offers you a “sneak peak” into his book The New Gold Standard, which will be released next week. His podcast excerpts a section of the book that discusses the Ritz-Carlton “line-up.” Download Standard Podcasts...

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[ Thu, 26 Jun 2008 02:20:06 +0000 ]

The New Gold Standard

Dr. Michelli offers an overview of his soon to be released book about The Ritz-Carlton Hotel Company. Download Standard Podcasts...

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[ Thu, 19 Jun 2008 04:29:45 +0000 ]

No White Flag

Dr. Michelli looks at Starbucks’ commitment to expanding not contracting in order to add value to customers in difficult economic times and he further explores the applicability of this approach to your business. Download Standard Podcasts...

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[ Thu, 12 Jun 2008 05:43:02 +0000 ]

Free WiFi Anyone?

When do you need to change your customer experience? Dr. Michelli offers insights based on a recent customer experience change at Starbucks. Download Standard Podcasts...

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[ Thu, 05 Jun 2008 05:12:16 +0000 ]

Sirens Sound on Starbucks Logo

Dr. Michelli discusses the temporary Starbucks cup redesign campaign in the context of managing politically correct sensitivities while advancing your brand image. Download Standard Podcasts...

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[ Thu, 29 May 2008 01:17:21 +0000 ]

Pike’s Peak or Pikes Peak

Details matter but do some details matter more than others? Dr Michelli explores this important question, as it relates to your business. Download Standard Podcasts...

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[ Wed, 21 May 2008 23:20:18 +0000 ]

Grab Bag

Venturing across a range of topics, Dr Michelli addresses effective messaging, core focus, and benefits/risks of setting customer expectations. Download Standard Podcasts...

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[ Thu, 15 May 2008 03:59:46 +0000 ]

Leading Up

This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss. Download Standard Podcasts...

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[ Wed, 07 May 2008 20:39:59 +0000 ]

Frei Questions

Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.” Download Standard Podcasts...

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[ Wed, 30 Apr 2008 22:33:04 +0000 ]

Musts of Service

Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge. Download Standard Podcasts...

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[ Thu, 24 Apr 2008 03:54:05 +0000 ]

Changing the Way You Drive Change

This week Dr. Michelli discusses options in situational leadership. Specifically, these options are presented in the context of effective organizational change. Download Standard Podcasts...

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[ Thu, 17 Apr 2008 14:35:47 +0000 ]

Fleener Retail Wisdom

What a terrific world we live in with so many “good” people and outstandingly generous resources. Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener. Download Standard Podcasts...

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[ Thu, 10 Apr 2008 01:43:14 +0000 ]

Budgie Fazzino Lessons

From sorrow can come insight and appreciation. Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man! Download Standard Podcasts...

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[ Thu, 03 Apr 2008 01:32:31 +0000 ]

Hard Listening

Everyone is taller, richer and a better listener than they really are! Dr. Michelli examines common leadership distortions and strategies for gaining greater perceptial accuracy. Download Standard Podcasts...

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[ Thu, 27 Mar 2008 03:00:17 +0000 ]

USMC Service

There are some people who never lose focus on their unrelenting service standards. Dr. Michelli introduces you to one such person, who teaches all about focus and service excellence! Download Standard Podcasts...

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[ Wed, 19 Mar 2008 13:02:31 +0000 ]

Here’s to Sam

In the land of Walmart, Dr. Michelli explores customer experience creation from the discount retail to luxury hospitality sectors. Download Standard Podcasts...

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[ Wed, 12 Mar 2008 09:14:31 +0000 ]

The Stuff of Heroes

Borrowing from a book of the same name, Dr. Michelli highlights 8 laws of leadership heroism. Additionally, he challenges you to look for opportunities to step closer to self-sacrificing leadership. Download Standard Podcasts...

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[ Thu, 06 Mar 2008 03:33:10 +0000 ]

The Night Without Latte

Dr. Michelli examines how far Starbucks has gone to “get back to the basics” of product and customer experience. He additionally poses a challenge of courageous leadership and simplification. Download Standard Podcasts...

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[ Thu, 28 Feb 2008 01:14:45 +0000 ]

Getting Things Done By Others

If leadership is the ability to “get things done by others,” why don’t more leaders give greater autonomy to staff. Dr. Michelli discusses common barriers that prevent the creation of an empowerment culture. Download Standard Podcasts...

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[ Thu, 21 Feb 2008 02:31:47 +0000 ]

Giving Ideas Flight

So why don’t all good ideas get heard and ultimately turn into action in your workplace. Dr. Michelli discusses ways to lead staff to greater communication effectiveness and innovation. Download Standard Podcasts...

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[ Thu, 14 Feb 2008 05:13:23 +0000 ]

Business from the Opry

Never assume there isn’t a lesson waiting! Dr. Michelli shares business lessons from an encounter this week with country music star, Garth Brooks. Download Standard Podcasts...

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[ Thu, 07 Feb 2008 00:29:29 +0000 ]

Distrust in Chennai

What makes the difference between customer satisfaction and engagement? Dr. Michelli’ explores one critical element and challenges you to look for ways to assure that this ingredient is not missing from your business focus. Download Standard Podcasts...

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[ Wed, 30 Jan 2008 08:18:11 +0000 ]

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