TruMix.com : Podcasts : Lessons For Success Podcast

Alternative

Trumix.com : Podcast : Business : Unknown

Lessons For Success

Network:
Language: English
Category: Business / Unknown
Visit Website

This podcasts offers engaging leadership tips gained from great businesses - large and small. It is designed to spark you and your companies growth. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. His books include When Fish Fly (co-authored with the owner of the World Famous Fish Market) and The Starbucks Experience: 5 principles for turning ordinary into extraordinary. More info can be found at www.josephmichelli.com

Add to Playlist

View RSS |

View in iTunes

Previous1 2 3 4 5 7 NEXT

USP and You

What’s your USP and what does it have to do with driving sales in this economy? Dr. Michelli helps you answer those questions in this weeks podcast. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 01 Jul 2009 16:10:19 +0000 ]

Better Numbers Better Connections

Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of customer retention and customer acquistion costs. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Mon, 22 Jun 2009 22:56:44 +0000 ]

While Standing in Your Business

What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 11 Jun 2009 19:15:34 +0000 ]

Get Off the Phone

Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Fri, 05 Jun 2009 11:14:59 +0000 ]

Unto Thine Own Self Be True

Dr. Michelli examines an important business strategy for difficult economic times. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Fri, 29 May 2009 22:44:02 +0000 ]

Doing the Best in the Worst

Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli) which examine how some companies are improving customer service in these difficult economic times. He further challenges listeners to strategically reposition service to drive economic success. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 21 May 2009 02:04:01 +0000 ]

Computer Jennerated Service

Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn. Further, he encourages and explorations on what can be learned from technological approaches to humanizing service. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 14 May 2009 19:18:44 +0000 ]

Talent Plus?

Dr. Michelli offers an inside look into the science of selection and the talents of Talent Plus. He examines the long term value of a disciplined approach to staff selection and development; particularly, in these challenging times! Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 07 May 2009 02:45:49 +0000 ]

Got Goats?

Here is the television commercial Dr Michelli referenced in his “Famously Different” post…. Download Flash Video...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 30 Apr 2009 18:06:13 +0000 ]

Famously Different

Dr. Michelli discusses two examples of companies seeking to authentically differentiate themselves from the competition. He offers a strategy for finding the unique experience that you wish to drive for your customers. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 30 Apr 2009 18:01:17 +0000 ]

The Brand of YOU!

Brands aren’t just for businesses anymore! Dr. Michelli looks at the importance of establishing a personal brand statement and living your brand across settings. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Fri, 24 Apr 2009 00:44:42 +0000 ]

Making Customer Trust Last

Dr Michelli discusses the high cost of violating a customer’s trust not only to the business that commits the violation but to all other businesses in the brand neighborhood. He asks pointed questions about your corporate candor. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 15 Apr 2009 23:53:22 +0000 ]

Meeting the Leadership Challenge

Dr. Michelli encourages you to look at 5 behavioral patterns that can help you meet the leadership challenges of our time. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 08 Apr 2009 22:24:23 +0000 ]

The Power of the Question

Dr. Michelli was recently given cause to think about questions business leaders should be posing to customers and staff. He shares those questions in this weeks podcast. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 02 Apr 2009 03:04:40 +0000 ]

Bright Horizons

Who says “companies don’t care?” Dr. Michelli explores the importance of doing the right thing for the long haul. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Fri, 27 Mar 2009 02:16:07 +0000 ]

Blame into Action

Dr Michelli explores the limitations of blame appraisal, while refocusing on what leaders can do to affect positive change. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 19 Mar 2009 02:46:17 +0000 ]

Blame into Action

Dr Michelli explores the limitations of blame appraisal, while refocusing on what leaders can do to affect positive change. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 19 Mar 2009 02:46:17 +0000 ]

Surefire Step

Dr. Michelli looks at one guaranteed positive step in the direction of success, even in difficult economic times. He also discusses the role peers play on corporate morale and the development of their colleagues. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 11 Mar 2009 20:46:34 +0000 ]

Surefire Step

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 11 Mar 2009 20:46:34 +0000 ]

A True Wake-up Call

Dr. Michelli challenges leaders to strive for increased service quality in the face of lessened demand for goods and services. Additionally, he identifies the need to avoid “expert analysis paralysis.” Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 05 Mar 2009 03:27:11 +0000 ]

A True Wake-up Call

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 05 Mar 2009 03:27:11 +0000 ]

Famous Dave and You

Dr. Michelli shares leadership charateristics of Famous Dave Anderson (www.davidwanderson.com) and challenges you to look for and be a mentor. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 26 Feb 2009 00:48:37 +0000 ]

Famous Dave and You

Dr. Michelli shares leadership charateristics of Famous Dave Anderson (www.davidwanderson.com) and challenges you to look for and be a mentor. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Thu, 26 Feb 2009 00:48:37 +0000 ]

Brands and Bands

What does your corporate brand and a rubber band have in common? Dr. Michelli will explore the parallels, as he discusses brand evolution in changing economic times. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 18 Feb 2009 17:24:50 +0000 ]

Brands and Bands

What does your corporate brand and a rubber band have in common? Dr. Michelli will explore the parallels, as he discusses brand evolution in changing economic times. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 18 Feb 2009 17:24:50 +0000 ]

Flying Operations

Taking a page from the book “Why Hospitals Should Fly,” Dr. Michelli encourages a sense of urgency in elevating operational excellence to the level of flawless execution. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 11 Feb 2009 16:07:46 +0000 ]

Flying Operations

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 11 Feb 2009 16:07:46 +0000 ]

Grand Slam

Dr. Michelli offers “lessons learned” from a recent promotion offered by Dennys restaurants and encourages modification of the Dennys concept for your business. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 04 Feb 2009 21:34:21 +0000 ]

Grand Slam

Dr. Michelli offers “lessons learned” from a recent promotion offered by Dennys restaurants and encourages modification of the Dennys concept for your business. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 04 Feb 2009 21:34:21 +0000 ]

Listening Revisited

In challenging times, it is often best to go back to the basics of service. Dr. Michelli revisits one of the most fundamental components of service excellence in this weeks podcast. Download Standard Podcasts...

MORE... | LISTEN | DOWNLOAD | MOBILE DEVICE

[ Wed, 28 Jan 2009 21:34:07 +0000 ]

Previous1 2 3 4 5 7 NEXT


Hipsters United News, speculation, and discussion about The Smashing Pumpkins, their music, and their legacy. http://www.hipstersunited.com		Homegrown mix A mix of the best unsigned black music from the UK. 1Xtra?s Ras Kwame mixes up the hottest new tracks every week. 1Xtra is a BBC digital radio station. It plays the best in contemporary black music, with a strong emphasis on live music and supporting new British artists. For more info and the podcast Terms of Use go to www.bbc.co.uk/1xtra		Asian Network Film Cafe Film Cafe - the latest news, reviews and star interviews from the world of Bollywood, with Raj & Pablo on the BBC Asian Network