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Trumix.com : Podcast : Business : Unknown

Lessons For Success

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Language: English
Category: Business / Unknown
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This podcasts offers engaging leadership tips gained from great businesses - large and small. It is designed to spark you and your companies growth. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. His books include When Fish Fly (co-authored with the owner of the World Famous Fish Market) and The Starbucks Experience: 5 principles for turning ordinary into extraordinary. More info can be found at www.josephmichelli.com


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4 Key Business Strategies
Do you know the strategy you are deploying with regard to product, service, and customer experience?  Dr.  Michelli offers an exercise for leadership alignment and strategic consistency. Download Standard Podcasts...

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[ Fri, 30 Oct 2009 10:14:48 +0000 ]


6 Keys to True Leadership
Listen to Dr. Michelli’s podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg’s new book “Heart of a Student Athlete.”  Take Dr. Michelli’s leadership challenge…. Download Standard Podcasts...

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[ Tue, 06 Oct 2009 02:22:35 +0000 ]


Effective ways to create a lasting leadership legacy
Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence. Download Standard Podcasts...

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[ Thu, 24 Sep 2009 17:37:03 +0000 ]


8 Best Ways to Get Consumers’ Attention
Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message, Download Standard Podcasts...

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[ Thu, 17 Sep 2009 16:35:45 +0000 ]


Too Much of a Good Thing?
Can a customer experience be too enriched?  Dr. Michelli tackles that question and helps you look at that very issue in your business. Download Standard Podcasts...

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[ Sat, 29 Aug 2009 01:15:36 +0000 ]


A Customer by Any Other Name
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders.  He challenges the conventional wisdom of that distinction. Download Standard Podcasts...

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[ Thu, 20 Aug 2009 04:44:02 +0000 ]


Differently Different
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition. Download Standard Podcasts...

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[ Thu, 06 Aug 2009 03:09:09 +0000 ]


Define and Refine
Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance. Download Standard Podcasts...

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[ Sat, 25 Jul 2009 02:23:24 +0000 ]


It’s WOW Time!
Dr. Michelli offers a synopsis of the Verde Group’s results on what creates “wow” experiences for customers.  He encourages you to elevate aspects highlighted in that study. Download Standard Podcasts...

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[ Fri, 17 Jul 2009 00:52:51 +0000 ]


2020 Vision
Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company. Download Standard Podcasts...

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[ Wed, 08 Jul 2009 23:33:50 +0000 ]


USP and You
What’s your USP and what does it have to do with driving sales in this economy?  Dr. Michelli helps you answer those questions in this weeks podcast. Download Standard Podcasts...

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[ Wed, 01 Jul 2009 16:10:19 +0000 ]


Better Numbers Better Connections
Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns.  He places this number in the context of customer retention and customer acquistion costs. Download Standard Podcasts...

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[ Mon, 22 Jun 2009 22:56:44 +0000 ]


While Standing in Your Business
What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing. Download Standard Podcasts...

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[ Thu, 11 Jun 2009 19:15:34 +0000 ]


Get Off the Phone
Dr. Michelli emphasizes customer experience excellence through the “three steps of service” and “it’s not about you” concepts. Download Standard Podcasts...

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[ Fri, 05 Jun 2009 11:14:59 +0000 ]


Unto Thine Own Self Be True
Dr. Michelli examines an important business strategy for difficult economic times. Download Standard Podcasts...

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[ Fri, 29 May 2009 22:44:02 +0000 ]


Doing the Best in the Worst
Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success. Download Standard Podcasts...

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[ Thu, 21 May 2009 02:04:01 +0000 ]


Computer Jennerated Service
Dr Michelli discusses the place for both virtual and true human service in this week’s podcast about Alaska Airlines’ Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service. Download Standard Podcasts...

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[ Thu, 14 May 2009 19:18:44 +0000 ]


Talent Plus?
Dr. Michelli offers an inside look into the science of selection and the talents of Talent Plus.  He examines the long term value of a disciplined approach to staff selection and development; particularly, in these challenging times! Download Standard Podcasts...

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[ Thu, 07 May 2009 02:45:49 +0000 ]


Got Goats?
Here is the television commercial Dr Michelli referenced in his “Famously Different” post…. Download Flash Video...

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[ Thu, 30 Apr 2009 18:06:13 +0000 ]


Famously Different
Dr. Michelli discusses two examples of companies seeking to authentically differentiate themselves from the competition.  He offers a strategy for finding the unique experience that you wish to drive for your customers. Download Standard Podcasts...

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[ Thu, 30 Apr 2009 18:01:17 +0000 ]


The Brand of YOU!
Brands aren’t just for businesses anymore!  Dr. Michelli looks at the importance of establishing a personal brand statement and living your brand across settings. Download Standard Podcasts...

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[ Fri, 24 Apr 2009 00:44:42 +0000 ]


Making Customer Trust Last
Dr Michelli discusses the high cost of violating a customer’s trust not only to the business that commits the violation but to all other businesses in the brand neighborhood.  He asks pointed questions about your corporate candor. Download Standard Podcasts...

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[ Wed, 15 Apr 2009 23:53:22 +0000 ]


Meeting the Leadership Challenge
Dr. Michelli encourages you to look at 5 behavioral patterns that can help you meet the leadership challenges of our time. Download Standard Podcasts...

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[ Wed, 08 Apr 2009 22:24:23 +0000 ]


The Power of the Question
Dr. Michelli was recently given cause to think about questions business leaders should be posing to customers and staff.  He shares those questions in this weeks podcast. Download Standard Podcasts...

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[ Thu, 02 Apr 2009 03:04:40 +0000 ]


Bright Horizons
Who says “companies don’t care?” Dr. Michelli explores the importance of doing the right thing for the long haul. Download Standard Podcasts...

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[ Fri, 27 Mar 2009 02:16:07 +0000 ]


Blame into Action
Dr Michelli explores the limitations of blame appraisal, while refocusing on what leaders can do to affect positive change. Download Standard Podcasts...

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[ Thu, 19 Mar 2009 02:46:17 +0000 ]


Blame into Action
Dr Michelli explores the limitations of blame appraisal, while refocusing on what leaders can do to affect positive change. Download Standard Podcasts...

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[ Thu, 19 Mar 2009 02:46:17 +0000 ]


Surefire Step
Dr. Michelli looks at one guaranteed positive step in the direction of success, even in difficult economic times.  He also discusses the role peers play on corporate morale and the development of their colleagues. Download Standard Podcasts...

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[ Wed, 11 Mar 2009 20:46:34 +0000 ]


Surefire Step
Dr. Michelli looks at one guaranteed positive step in the direction of success, even in difficult economic times.  He also discusses the role peers play on corporate morale and the development of their colleagues. Download Standard Podcasts...

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[ Wed, 11 Mar 2009 20:46:34 +0000 ]


A True Wake-up Call
Dr. Michelli challenges leaders to strive for increased service quality in the face of lessened demand for goods and services. Additionally, he identifies the need to avoid “expert analysis paralysis.” Download Standard Podcasts...

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[ Thu, 05 Mar 2009 03:27:11 +0000 ]

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