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Indiehotelier Podcast

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Language: English
Category: Business / Management and Marketing
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#46 Newmarket International
Janine C. Kniola, Delphi Product Manager, and Elise Sherman, Newmarket's Marketing Programs Manager, give us insight into Delphi's web-based sales management software and how this technology enhances the relationship building process. Download and listen now Link to the Show Notes...

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[ Mon, 17 Dec 2007 15:45:58 -0600 ]


#45 Video On Demand with NxTV
Russ Reeder, president and COO of NxTV, Inc., gives us insight into the world of Internet Protocol Video-On-Demand and how it’s put in-room entertainment on the map. Click on the logo to download and listen to the show now... Link......

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[ Mon, 15 Oct 2007 05:09:21 -0500 ]


#44, Green Update with Tony Loghurst
Tony Longhurst rejoins the panel for an update on hospitality green initiatives...what's working, what's not and what you might focus on to get things going. Click on the podcast button to download the show and listen now. Link to the......

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[ Mon, 10 Sep 2007 22:34:33 -0500 ]


#43 Revenue Management with JDA
JDA has some fantastic solutions to help automate the revenue management process. Douglas Lapointe, VP, Pricing & Revenue Management, leads us in a discussion about the importance of revenue management and how technology and multiple booking sources almost require that......

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[ Mon, 03 Sep 2007 17:55:32 -0500 ]


#42 Business Intelligence
indieHotelier #42 is up...had a great discussion about business intelligence technology with Julie Squires, Dan Morrison and Jill Wilder and Cam Troutman of Aptech Computer Systems. Aptech specializes in hospitality software that makes operational and financial analysis and decision making......

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[ Sun, 19 Aug 2007 09:52:34 -0500 ]


#41 Diva Marketing Talks
Toby Bloomberg, president of Atlanta-based Bloomberg Marketing and author of the Diva Marketing Blog, gives us further insight into the world of social media. Some of the subjects we explored in this episode.... Trends...use of video, reviews and other user......

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[ Sun, 12 Aug 2007 23:40:06 -0500 ]


#40 Sheep and Chicks
Last Friday's show with Patricia Brusha, A Couple of Chicks Marketing, turned out to be quite lively. She did a terrific job leading us through various social media topics including blogging, Facebook and the importance of conversations and two-way interaction......

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[ Sun, 29 Jul 2007 18:16:54 -0500 ]


Maestro
Warren Dehan and Shelly Edwards of Northwind Maestro lead us in a stimulating conversation about the impact of social media, web 2.0 and the increasing use of the internet on hotels and their guests. We cover some interesting ground including......

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[ Sun, 22 Jul 2007 21:23:55 -0600 ]


#38 Trivop
This week's program features Thomas Owadenko, founder and CEO of the world's first video guide for hotels, Trivop. He gives us a behind the scenes look, including the history and inspiration behind this new new travel service. Link to the......

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[ Sun, 15 Jul 2007 22:00:39 -0500 ]


#37 Chrispitality
Chris Clarke recently launched the Chrispitality wiki...first to serve the hospitality industry. Chris gives us some background about wiki's, why they're becoming an important part of the on-line landscape and his inspiration to develop Chrispitality. Link to the MP3 (to......

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[ Fri, 06 Jul 2007 11:24:34 -0500 ]


Happy iPhone Day with VibeAgent
Adam Healey leads us in a discussion about his new venture, VibeAgent (still in beta and requires an invitation to play). This is a really interesting mash-up of hotel booking and review sites, a la Kayak and TripAdvisor. But as......

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[ Sun, 01 Jul 2007 16:19:08 -0500 ]


Missed Opportunities
Dana Bushman, passenger on the now famed Continental Airlines flight 71, gives us an inside look into the chain of events that has turned out to be a PR nightmare for the airline. Listen and learn how mistakes and crisis......

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[ Sat, 23 Jun 2007 09:47:03 -0500 ]


Hospitality 2.0
This week, special guests Julie Squires and Sherry Heyl lead us in a lively discussion about the nuances of web 2.0, social media, blogging, etc. Listen and learn how you can take advantage of the new internet. Link to the......

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[ Sun, 17 Jun 2007 17:03:07 -0500 ]


Hotel AV Underground
This week, John Self, Debbie and I discuss the world of Audio Visual, and what it takes to be a remarkable contract providor. Link to the MP3Link to the Show Notes......

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[ Sun, 03 Jun 2007 11:02:32 -0500 ]


Green with Glenn
Glenn Hasek, publisher and editor of Green Lodging News, leads us in a discussion about the latest green trends and gives us an insiders look into how our industry is faring in this very importmant movement. Link to theMP3Link......

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[ Fri, 25 May 2007 22:43:13 -0500 ]


Sharpening Your Saw...Keeping Up with New Marketing
Stephanie and I take on the subject of new marketing, everything from blogs and podcasts to RSS and wiki's. We talk about ways hoteliers can initiate and hold conversations with their guests...a much more cost effective method than traditional marketing......

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[ Mon, 21 May 2007 12:17:14 -0500 ]


Hotel Preventive Maintenance
Tim Fanning leads us in a discussion about the importance of preventive maintenance to your hotel...it's not just about keeping things working. Link to the MP3 file Link to the Show Notes......

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[ Mon, 14 May 2007 22:46:44 -0500 ]


Hotel Development...Built to Last
Hotel development usually follows numbers, trends, other projects, etc. That can be a dangerous way to assess things...because markets change, demand fluctuates, etc. In this episode we discuss the common pitfalls to hotel development, and more importantly, how to avoid......

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[ Mon, 30 Apr 2007 13:22:49 -0500 ]


The Shift...It's Happening
Debbie, Tim and I discuss the impact of a changing global economy on the hospitality business. What sort of opportunities does it create? What responsibility do we have to educate the young people? Listen to the show to learn more.......

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[ Mon, 23 Apr 2007 11:47:52 -0500 ]


The Value of Sustainability
Sustainability expert Tony Longhurst leads a great discussion on the exponentially increasing value of environmental sensitivity and gives us numerous examples of how some hotel companies are emerging as the leaders in this area. Link to the MP3 Link to......

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[ Sun, 15 Apr 2007 21:01:58 -0500 ]


Blanks, Highlights and Sacrifice
Debbie and I discuss the importance of stopping when things are mediocre, improving communications and sacrificing convenience and comfort to maintain standards. Link to the MP3Link to the Show Notes......

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[ Sat, 07 Apr 2007 10:00:00 -0500 ]


Your People
Your people are the most important part of the hospitality equation...listen to learn why. Link to the MP3Link to the show notes......

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[ Mon, 02 Apr 2007 22:53:42 -0500 ]


Brand Value
Michael, Debbie and Stephanie discuss the pro's and con's of franchise affiliation. What are the benefits? And, what are the considerations...beyond price? Link to the MP3Link to the Show Notes......

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[ Mon, 26 Mar 2007 11:47:38 -0500 ]


Corporate Identity
Debbie starts us off with thoughts from a great book, Identity Code (Larry Ackerman). What is a corporate identity, why is it important...and, how is an identity distinguished from a brand? And, finally, what comes first, identity, or branding? Learn......

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[ Sun, 18 Mar 2007 19:12:58 -0500 ]


Leave Room
Leave Room Link to the MP3 Link to the show notesNext Live Show, Friday, March 16th at 11 AM EDT on Talkshoe.......

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[ Tue, 06 Mar 2007 08:40:50 -0600 ]


Effective PR
Effective PR This week, Debbie Harris, Stephanie Williams and I discuss the world of hospitality PR. We give you thoughts, ideas and tips on how to produce an effective PR campaign. Additionally, we discuss the do's and dont's of hiring......

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[ Sun, 25 Feb 2007 11:35:09 -0600 ]


Experience vs Price
This week we're joined by Tony Longhurst, Debbie Harris and Stephanie Williams to discuss why you should stop competing on price, and rather focus on the customer experience. Additionally, Tony gives us an update on our sustainability and social responsiblity......

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[ Sun, 18 Feb 2007 22:13:11 -0600 ]


When Things Go Bad
Next week's show is being released early...I'm traveling this weekend. In the event you missed the live show this morning, we had a great discussion about what to do when your customer encounters problems with your product and service. How......

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[ Fri, 09 Feb 2007 13:55:55 -0600 ]


The Art of Hospitality
The Art of Hospitality Live Show, courtesy of Talkshoe , Friday's at 11 AM EST USA, 724.444.7444, Talkcast ID#5544 Register with Talkshoe to dial-in, or simply go to their website to listen to the live program. Direct Link to the......

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[ Mon, 05 Feb 2007 12:14:11 -0600 ]


Sustainability and Social Responsibility
Sustainability and Social Responsibility Live Show, courtesy of Talkshoe , Friday's at 11 AM EST USA, 724.444.7444, Talkcast ID#5544 Register with Talkshoe to dial-in, or simply go to their website to listen to the live program. Direct Link to the......

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[ Mon, 29 Jan 2007 11:36:10 -0600 ]

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