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Lessons For Success

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Language: English
Category: Business / Unknown
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This podcasts offers engaging leadership tips gained from great businesses - large and small. It is designed to spark you and your companies growth. Dr. Joseph Michelli is an organizational consultant, author, professional speaker and daily radio talk show host. His books include When Fish Fly (co-authored with the owner of the World Famous Fish Market) and The Starbucks Experience: 5 principles for turning ordinary into extraordinary. More info can be found at www.josephmichelli.com

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When Then Thinking

Dr. Michelli discusses how to avoid the “when/then” trap during these difficult economic times and shares a new offering at The Ritz-Carlton Leadership Center. Download Standard Podcasts...

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[ Wed, 12 Nov 2008 16:05:50 +0000 ]

Fulfilling Hopes

Observing the presidential campaign offers insight into the importance of going beyond�the fulfillment of needs.� Extrapolating from politics, Dr. Michelli offers a framework for considering transformational customer experiences. Download Standard Podcasts...

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[ Thu, 06 Nov 2008 05:33:42 +0000 ]

Choose Your Costume

In the spirit of Halloween, Dr. Michelli identifies experiences that present as either “tricks” or “treats” for staff and customers. Download Standard Podcasts...

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[ Thu, 30 Oct 2008 02:10:00 +0000 ]

The Beloved Company

Should businesses seek to be “loved?” Is brand respect sufficient for customer loyalty? In this weeks podcast Dr. Michelli explores how to take your brand to the level of a “lovemark.” Download Standard Podcasts...

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[ Thu, 23 Oct 2008 03:42:48 +0000 ]

Can�t Say It Enough

Week two of Dr. Michelli’s exploration of experiential design concepts focuses on consistent dialogue about the experiential promise. Download Standard Podcasts...

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[ Thu, 16 Oct 2008 03:21:54 +0000 ]

The Foundation of Design

Dr. Michelli sets the foundation for the art and science behind customer-centric experiential design. Further, he offers a strategy for you to define and further refine your experiential offering. Download Standard Podcasts...

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[ Thu, 09 Oct 2008 04:42:40 +0000 ]

Opportunity on Uncommon Ground

Dr. Michelli offers examples of how new products or services can be created by attending to nontraditional customer groups. Download Standard Podcasts...

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[ Thu, 02 Oct 2008 04:29:29 +0000 ]

They Did It Anyway

Dr Michelli talks about the “extra effort” and consistency necessary to drive strong business cultures. Download Standard Podcasts...

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[ Thu, 25 Sep 2008 12:41:05 +0000 ]

Heather�s Mystery Appointment

Dr Michelli examines the risks and benefits of playing “fast and loose” with the truth in customer facing enterprises. Download Standard Podcasts...

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[ Wed, 17 Sep 2008 18:41:01 +0000 ]

Talent From Above

Dr. Michelli discusses the science of selection and strategies for enhancing success when choosing applicants for your business. Download Standard Podcasts...

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[ Thu, 11 Sep 2008 02:12:04 +0000 ]

Rice for Your Thoughts

Dr. Michelli shares how to playfully give socially responsible behavior both a voice and life in the daily activities of your business. Links relevant to this podcast include www.freerice.com and www.timsanders.com. Download Standard Podcasts...

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[ Wed, 03 Sep 2008 14:01:59 +0000 ]

Dial A Human

Dr. Michelli discusses a website that demonstrates how far customers will go to get personal service and how this craving can affect your business. Download Standard Podcasts...

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[ Wed, 27 Aug 2008 23:18:48 +0000 ]

Chocolate innovation

What do chocolate and innovation have to do with one another? In this week’s podcast, Dr. Michelli discusses the connection in the context of health care and its application to all leaders. Download Standard Podcasts...

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[ Wed, 20 Aug 2008 15:25:34 +0000 ]

What�s Your Leadership Legacy?

In this week’s podcast, Dr. Michelli poses questions designed to create long-term leadership impact. He also shares gratitude for listener support of his recently released book The New Gold Standard. Download Standard Podcasts...

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[ Thu, 14 Aug 2008 14:09:20 +0000 ]

The Risk of Excellence

What do “risk” and “excellence” have in common? Dr. Michelli explores the relationship between these concepts in this week’s podcast. Download Standard Podcasts...

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[ Thu, 07 Aug 2008 02:40:22 +0000 ]

Tigger?

Dr. Michelli examines the importance of adapativity in the dramatic twists and turns of the current economy. Download Standard Podcasts...

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[ Thu, 31 Jul 2008 04:11:58 +0000 ]

Ignition to a Marketing Experience

Dr. Michelli shares insights on creating a marketing experience inspired by ideas from Tim Williams of Ignition Consulting. In this podcast, Dr. Michelli also references a customer generated Doritos Superbowl video which is presented below. Dr. Michelli’s website links are www.josephmichelli.com and www.yournewgoldstandard.com Download Standard Podcasts...

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[ Thu, 24 Jul 2008 03:00:01 +0000 ]

Interview with Dr. Michelli on BNET

Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commute Podcast at BNET.com. Download Standard Podcasts...

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[ Tue, 22 Jul 2008 16:56:05 +0000 ]

Interview with Dr. Michelli on BNET

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[ Tue, 22 Jul 2008 16:56:05 +0000 ]

No White Flag

Dr. Michelli looks at Starbucks’ commitment to expanding not contracting in order to add value to customers in difficult economic times and he further explores�the applicability of this approach to your business. Download Standard Podcasts...

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[ Thu, 12 Jun 2008 05:43:02 +0000 ]

Free WiFi Anyone?

When do you need to change your customer experience?� Dr. Michelli offers insights based on a recent customer experience change at Starbucks. Download Standard Podcasts...

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[ Thu, 05 Jun 2008 05:12:16 +0000 ]

Sirens Sound on Starbucks Logo

Dr. Michelli discusses the temporary Starbucks cup redesign campaign in the context of managing politically correct sensitivities while advancing your brand image. Download Standard Podcasts...

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[ Thu, 29 May 2008 01:17:21 +0000 ]

Pike�s Peak or Pikes Peak

Details matter but do some details matter more than others?� Dr Michelli explores this important question, as it relates to your business. Download Standard Podcasts...

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[ Wed, 21 May 2008 23:20:18 +0000 ]

Grab Bag

Venturing across a range of topics, Dr Michelli addresses effective messaging, core focus, and benefits/risks of setting customer expectations. Download Standard Podcasts...

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[ Thu, 15 May 2008 03:59:46 +0000 ]

Leading Up

This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss. Download Standard Podcasts...

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[ Wed, 07 May 2008 20:39:59 +0000 ]

Frei Questions

Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.” Download Standard Podcasts...

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[ Wed, 30 Apr 2008 22:33:04 +0000 ]

Musts of Service

Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he�quizzes you on your knowledge. Download Standard Podcasts...

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[ Thu, 24 Apr 2008 03:54:05 +0000 ]

Changing the Way You Drive Change

This week Dr. Michelli discusses options in situational leadership.� Specifically, these options are presented in the context of effective organizational change. Download Standard Podcasts...

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[ Thu, 17 Apr 2008 14:35:47 +0000 ]

Fleener Retail Wisdom

What a terrific world we live in with so many “good” people and outstandingly generous resources.� Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener. Download Standard Podcasts...

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[ Thu, 10 Apr 2008 01:43:14 +0000 ]

Budgie Fazzino Lessons

From sorrow can come insight and appreciation.� Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man! Download Standard Podcasts...

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[ Thu, 03 Apr 2008 01:32:31 +0000 ]

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